Superpage Payments Policy
This page covers Superpage Payments pricing, payout rules, dispute workflows, refunds, eligibility, and compliance terms for merchants using Superpage Payments.
Pricing Overview
Accept payments directly inside Superpage. Superpage has partnered with Stripe to power payment processing, dispute workflows, and payouts.
Cards and wallets
From 3.5% + $0.50 USD per successful transaction
Buy now, pay later
From 6.49% + $0.50 USD per successful transaction
Bank-based and local payment methods
From 1.5% + $0.60 USD per successful transaction
Disputes
$15.00 USD
per dispute received
Manual Contest
$15.00 USD
when evidence is submitted manually
Smart Disputes
35%
only if you win
Cards and wallets add 1.0% for manually entered cards, add 1.3% for international cards, add 2.0% if currency conversion is required; Smart Disputes has no Smart Disputes fee on lost disputes; additional fees apply only when the related payment type, card condition, or dispute workflow is used.
Payment Terms and Fees
By using Superpage Payments, you authorize Superpage to process payments, collect platform fees, deduct payment-related losses where permitted, and delay or adjust payouts for compliance, reserves, disputes, refunds, or risk review.
Fee deduction and net settlement
Fees for payment processing, platform usage, disputes, and related services are automatically deducted from your transaction volume prior to settlement. Payouts transferred to your linked bank account represent net funds after these deductions.
Taxes
You are solely responsible for determining, collecting, reporting, and remitting any applicable taxes arising from your use of Superpage Payments to the appropriate tax authorities. Superpage does not assume liability for your tax obligations.
Payouts, Holds, Reserves, and Negative Balances
Payouts depend on completed onboarding, verification, payout account setup, and maintaining an account in good standing. Timing of available funds is subject to bank processing windows, weekends, and holidays.
Superpage and its payment partners may implement holds, reviews, or rolling/fixed reserves to protect against financial exposure. This may result in possible delayed payouts while risk reviews or compliance verifications are completed.
In the event of failed payouts, it is your requirement to update banking information promptly. If your balance becomes negative due to refunds, disputes, or fees exceeding your sales, you authorize Superpage to deduct the owed amounts from future sales or initiate a debit from your linked bank account to cover the deficit.
Refunds, Disputes, and Chargebacks
Users are responsible for products, services, fulfillment, cancellations, customer support, and providing evidence for any transaction inquiries.
Superpage may issue or require refunds in cases of customer complaints, high risk of chargeback, or policy violation. When a dispute (chargeback) occurs, the disputed amount and related fees may be held immediately from your available balance.
Users must provide evidence by specific deadlines to contest disputes. If utilizing our automated systems, the Smart Disputes fee may be passed through for successful recoveries, and no Smart Disputes fee applies to lost disputes.
Eligibility, Onboarding, and Compliance
Access to Superpage Payments is subject to initial approval and ongoing review. Users must provide accurate legal, business, ownership, tax, website/product, fulfillment, and payout information during onboarding and maintain its accuracy.
Prohibited or unlawful activity is strictly not allowed. Engaging in restricted business categories without prior authorization violates these terms.
Superpage may refuse onboarding, suspend payment access, pause payouts, limit volume, or terminate access entirely if we determine there is a compliance, fraud, dispute, reputational, financial, or legal risk associated with your account.
Help Center Snippets
Why is my payout delayed?
Payouts can be delayed due to pending account verification, a recent spike in processing volume triggering a risk review, bank holidays, or if you have reached a rolling reserve threshold. Check your dashboard notifications for specific requirements.
Why was my account asked for more information?
Payment regulations require ongoing compliance checks. We may ask for proof of fulfillment, business registration documents, or photo ID to ensure the safety of the network and comply with anti-money laundering (AML) and Know Your Customer (KYC) laws.
Why did my dispute cost more than the disputed amount?
When a dispute is filed, the card network assesses a non-refundable dispute fee (e.g., $15.00 USD) on top of withholding the original transaction amount. Additionally, if Smart Disputes is active and wins the case, a success fee is applied to the recovered funds.